FAQ: Lumos Firefly | The Ultimate Bike Light System
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

PLEDGE - What is Kickstarter?

Kickstarter is a funding platform for creative projects. When you back a project, your pledge will help bring the project to life and you contribute to the development of a new product. It’s important to know that Kickstarter is not a store where you place an order for a product. Instead, you are offered a tangible reward (Lumos Firefly) in exchange for your pledge. You can read more about it here: https://help.kickstarter.com/hc/en-us/articles/115005048173-Does-Kickstarter-issue-refunds-

Last updated: August 23, 2022 05:00

PLEDGE - What do I need to do after I’ve pledged?

Your pledge will be confirmed when the campaign has ended. After that, we will ask you to fill in one or more surveys to collect information from you in order to fulfill your reward.

Please do keep an eye out for the updates we will post here on Kickstarter so that you know the latest status and don’t miss important information.

Last updated: August 23, 2022 05:00

PLEDGE - Can I pledge with my AppleID email address?

We strongly recommend NOT using an AppleID email address for your pledge as this may cause issues receiving important campaign emails from us. If it’s your only option, please make sure you completely set up your Apple Pay account so that your email address is linked to your Apple Wallet and closely follow our Kickstarter updates.

Last updated: August 23, 2022 05:00

PLEDGE - What is included in my pledge?

At the pledge level you can see what your Kickstarter reward will be. Every reward includes at least one Lumos Firefly, and each Firefly comes with one universal mount, silicone strap & velcro strap and 2 paddings

Depending on your pledge level it also includes a charging cradle & charging cable.

Last updated: August 23, 2022 05:00

PLEDGE - Can I cancel or change my pledge?

You can change your pledge and reward as long as the project is ‘live’ on Kickstarter. Here you can read how to change your pledge: https://help.kickstarter.com/hc/en-us/articles/115005126814-How-can-I-change-my-pledge-amount-or-reward-selection-

Kindly be advised that you can only choose one reward tier per pledge, and that pledge changes are irreversible once a pledge selection has been altered.

If you would like to know how you can include add-ons to your pledge, you can check out this short video here: https://youtu.be/L7S3RsLksNw.

Last updated: September 02, 2022 06:35

PLEDGE - Where can I get more mounts or other accessories?

All backers can add extra mounts, pads, remotes and other accessories to their pledge as an add-on here on Kickstarter. Helmets and other accessories will also be made available in the Backerkit survey later in the campaign.

Last updated: August 23, 2022 05:04

PLEDGE - Can I use Lumos (discount) coupons on Kickstarter?

Lumos discount coupons and gift cards are only valid on our online store: www.lumoshelmet.co. On Kickstarter we offer up to 40% discount on the Lumos Firefly. Your eventual discount depends on when and what you pledge for.

Last updated: August 23, 2022 05:04

HELMET ADD-ONS - Why don’t I see the helmets as an add-on?

The helmets will only show in the list of add-ons here on Kickstarter, when your shipping location is in one of the regions we ship to and where the stock is currently available.

For this campaign, we can ship our helmets to: the contiguous US, UK and the European Union, except the following Spanish regions: Balears Province, Ceuta, Las Palmas, Melilla and Santa Cruz de Tenerife.

Last updated: September 14, 2022 05:46

HELMET ADD-ONS - What size is available?

Most of our add-on helmets, including the Ultra bundle, come in one size (M/L) only. All have an adjustment system to adjust the tension.

The M/L size Kickstart and Ultra helmet should fit most heads from 54 - 61cm (approx. 21.3 - 24 inches).

Our Matrix helmets are suitable for heads from 56 - 61cm (approx. 22 - 24 inches).

If you’re looking for a different size, the Kickstart (non-MIPS) is available in XL size (60 - 64cm / approx. 23.6 - 25.2 inch) for the EU & UK.

Ultra MIPS is available in S (51 - 55 cm / 20 - 21.6 inch) and XL ( 61 - 65 cm / 24 - 25.6 inch) size in the US, EU & UK. Please note that the Ultra bundle comes with an M/L size MIPS helmet. Sizes and colors are subject to availability and may differ between shipping regions.

It’s a simple task to measure your head size. Grab a measuring tape and place it around your head, mid-forehead just above your ears. Make sure you keep it leveled and read the cms/inches.

Last updated: September 14, 2022 05:46

HELMET ADD-ONS - Can I choose the color? When?

You will get a gift voucher to order your helmet on our website: www.lumoshelmet.co about a week after the campaign has closed and the pledges are collected. Colors are subject to availability and may differ between shipping regions.

Last updated: September 09, 2022 06:10

HELMET ADD-ONS - When will I receive it? Will it be shipped together with Firefly?

Helmets will be shipped separately from the Lumos Firefly you pledged for.

You will get a gift voucher to order your helmet on our website: www.lumoshelmet.co about a week after the campaign has closed and the pledges are collected. Shipping times may vary depending on your shipping region and will be shown on the website before placing your order.

Last updated: September 09, 2022 06:10

SHIPPING - When will you ship my reward?

We already started tooling, and are further in the development stage than when we launched our previous Kickstarter campaign for the Ultra helmet. Due to Firefly’s small size, we are also able to ship by air.

Our pessimistic estimate is that we can deliver the Lumos Firefly to our Kickstarter backers in June 2023, while the most optimistic scenario would enable us to deliver in February 2023. We will give our 100% to make sure that things are completed on schedule, but the timeline is an estimate and depends on the progress we make in the product development as well as logistical circumstances.

We will keep you informed about the progress in the Kickstarter updates.

Last updated: September 09, 2022 06:10

SHIPPING - How much are the shipping costs and customs fees?

Shipping, taxes and customs fees vary between countries, so they will be calculated and paid for in BackerKit towards the end of the campaign. Please find the estimated worldwide shipping costs - based on current prices - on our campaign page.

  • Prices do not include taxes and VAT. This will be subject to the laws and regulations of each individual country.

  • Note that the shipping prices are dependent on the situation and may fluctuate in the months to come.

Last updated: September 09, 2022 06:10

SHIPPING - Do you ship to PO boxes or APO addresses?

Only a small selection of carriers can deliver to P.O. boxes and APO (Army Post Office) addresses. As we are yet to decide what courier(s) we will be working with, we ask you to use a home address to ensure a smooth delivery.

Last updated: September 09, 2022 06:10

FIREFLY - Can 1 Lumos Firefly have different light colors or functions?

Yes, it’s an all-in-one light! One Lumos Firefly can be used as a front or rear light and with or without turn signals. You can change the function of the light as often as you like within the Lumos Companion App.

Last updated: September 09, 2022 06:10

FIREFLY - How bright is Lumos Firefly?

We do not have an official Lumen rating on our products as this depends on many factors, like amount of lights, light pattern etc.

We create products bright enough to make YOU visible from at least half a mile away at night. Lumos Firefly is lighting that you can be seen with and it will be equipped with one COB LED ring which houses the red and yellow lights, 1 white LED and 2 red brake/hazard LEDs.

Last updated: September 09, 2022 06:10

FIREFLY - Where can the bike lights be mounted?

Lumos Firefly comes with one universal mount, silicone strap & velcro strap and 2 paddings so it can be mounted on several types and shapes of handlebars, the seat post, rear rack, bike trailer, backpacks and even your body. Just note that the silicone strap stretches up to 15cm (~6 inches).

Last updated: September 09, 2022 06:10

FIREFLY - How can I activate the turn signals?

You can activate the turn signals with the Lumos App. They can also be activated by the Lumos Remote (optional), which can be included in your Kickstarter pledge as an add-on.

Last updated: September 09, 2022 06:10

FIREFLY - Does it come with the Automatic Brake lights?

The Lumos Firefly comes with an optional brake light feature. If you wish to have the automatic brake light feature, then you need the Lumos Remote that has a built-in accelerometer required to activate the brake lights on your Lumos Firefly bike light.

Last updated: September 09, 2022 06:10

FIREFLY - How long does the battery last? What is the charging time?

With a 500mAh rechargeable battery inside, Lumos Firefly will last up to 35 hours, depending on the settings. Choose a hi-vis mode for maximum visibility on the road, or battery saver mode for the longest-lasting mode of up to 35 hours.

It takes about 3-4 hours to fully charge your Lumos Firefly and you can check the battery level in the Lumos App.

Last updated: September 09, 2022 06:10

FIREFLY - Why a wireless charger?

As part of our effort to make the bike lights as durable and weatherproof as possible, we decided early on that we would do away with a charging port and push for wireless charging.

You can charge one Firefly at a time with the Lumos wireless charger or use your own universal charger. Firefly uses Qi, the global standard for wireless charging, so it should be compatible with most chargers on the market.

Last updated: September 09, 2022 06:10

FIREFLY - Is it weatherproof?

Yes, you can always bring Lumos Firefly on your rides. Come rain, come shine.

Thanks to the wireless charging, Firefly is water-resistant and can easily be mounted on your bike, trailer, backpack, you name it.

Last updated: September 09, 2022 06:10

FIREFLY - Is the Lumos App compatible with Android and iOS? Can 1 phone control everything?

You only need a smartphone and the Lumos Companion App to control all your Lumos Fireflies and/or Lumos helmets. You can change the light settings in the app, which is compatible with Android as well as iOS.

Last updated: September 09, 2022 06:10

FIREFLY - Is Lumos Firefly compatible with my Lumos helmet?

The bike lights are compatible with the Lumos helmets: Kickstart, Matrix and Ultra, and the Lumos Remote. You can simply sync your Lumos products in the Lumos Companion App.

Note: Lumos Firefly is not compatible with the (round) Remote Lite.

Last updated: September 09, 2022 06:10

FIREFLY - I don’t have a Lumos helmet. Can I use the Lumos Firefly?

Definitely! You can use one or more Lumos Fireflies with or without a Lumos helmet.

Last updated: September 09, 2022 06:10

FIREFLY - Can I sync my Fireflies with those of other riders?

Yes, that’s possible by activating “Team Sync” in the Lumos App and assigning one device the “leader” role. Just note that in Team Sync, only the flashing mode will be synced while in your Private Sync the turn signals and brake lights will be synced as well.

Last updated: September 09, 2022 06:10

REGULATIONS - Are the (flashing) lights allowed in my country?

Firefly has different light settings so you can always set them on the solid mode when needed. While in most areas flashing lights are allowed, traffic and (bicycle) lighting regulations differ in each country. We recommend checking the regulations of your area with the local authorities.

Last updated: September 09, 2022 06:10

REGULATIONS - Do the lights meet the requirements of the StVZO in Germany?

At this moment it does not meet the StVZO requirements as flashing lights are forbidden in Germany when mounted on a bike. That said, flashing lights are allowed in traffic for example on helmets, backpacks etc. as long as they are not attached to your bike directly.

If you’re cycling anywhere other than German roads, you do not require a light that’s StVZO certified.

Last updated: September 09, 2022 06:10

REGULATIONS - Does it have any certifications?

Naturally! Firefly complies with the electronics regulation standards and is certified accordingly. Lumos Firefly is certified to the relevant requirements as set out by the FCC in the US, CE in EU, and UKCA in the UK.

Last updated: September 09, 2022 06:10

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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